purpose of responding and providing information.
Depending on the content of the inquiry, MS&AD Insurance Group may share your information between
its group companies.
Depending on the nature of the inquiry, it may take us some time to respond, and in some cases we may
not be able to provide an answer.
We may not respond to inquiries that contain sales or promotional content.
We generally respond by e-mail. However, depending on the nature of the inquiry, we may contact you by
We may not be able to respond if the personal data is entered incorrectly.
Our response will be addressed to the person who has sent the inquiry. Please do not forward the
response, in whole or in part, to any third parties.
Inquiries received on Saturdays, Sundays or during company holidays may take some time longer to
Please do not use special symbols (such as Roman numerals or circled numbers).
Our response may not be delivered depending on the spam settings of your e-mail account.
Please make sure that you are able to receive e-mails sent from @ms-ad-hd.com.
When you inquire from within the European Economic Area, you would please understand the following points as well.
(1) By clicking "I agreeh to the note, you agree to transfer your personal data you entered to MS&AD Insurance Group located in Japan.
(2) You have the right to withdraw "consent" to the note at any time. Please understand that withdrawal of your consent does not affect the legality of data transfer to MS&AD Insurance Group based on your consent before withdrawal.